To begin with, we are finding out whether gamification is really needed, and which aspects of it solve the necessary tasks. Once we have accurately understood the company's need, we follow the 4D product approach: define, design, develop, deliver.
Depending on the degree of support that the company wants, we determine which of the product stages we will do for it on a turnkey basis, which in conjunction with the internal team, and which the company will do entirely on its own.
In projects with full integration, the steps look like this:
- We analyze and audit current processes, investigate the problems and needs of all participants related to the processes under study
- We synthesize data, test hypotheses, find key places for changes that will bring the greatest result, and define a project
- We create a gamification strategy, determine the expectations of the participants, and coordinate the scale and areas of change
- We design gamification elements and processes. This is a wide range of services: from documentation to the development of the service itself or a turnkey application. We determined the final design scale at the previous stage
- We implement mechanics and processes, train the team, work with feedback, set up monitoring
- We carry out quality control, final system connectivity tests, describe documentation, and create a strategy for further development